HP recalls some of its notebook batteries as they may overheat, causing a blast that could lead to a fire. HP told CNET it would be a problem with about 0.1% of all machines sold. In the last 2 years
Models that are manufactured and sold between December 2015 and December 2017 include the HP ProBook 64x (G2 and G3), the HP ProBook 65x (G2 and G3), the HP x360 310 G2, the HP Envy m6, and the HP Pavilion x360. , HP 11 and HP ZBook (17 G3, 17 G4), and Studio G3), and some Mobile Workstation and battery replacement parts manufactured between December 2015 and December 2017 may also be included.
HP has launched a program to determine whether the battery is being replaced. You can download the program to check your machine at https://batteryprogram687.ext.hp.com/en-US/Home/Validation.
If not, replace the battery. HP recommends updating the BIOS to this version before https://batteryprogram687.ext.hp.com/en-US/Home/BatterySafetyMode to cut the charge after the battery runs out. And still can be plugged into the normal use.
To replace the battery, contact HP.
HP Thailand http://www8.hp.com/th/th/contact-hp/support.html
HP Customer Care Line 02-118-6300 or 001-800-441-4085 During business hours Monday - Friday from 08:30 to 17:30.
HP SmartFriend 24 hours. Call 02-787-3344 or call toll free 1800 294 207.
Hewlett Packard (Thailand) Ltd.
968 Zi Liang building Fl.2,3,6 Rama 4 Rd., Silom, Bankrak Bangkok 10500 Phone: 02-353-9500 Fax: 02-353-9555
Ref: : hitech.sanook.com/1441961/ by beartai
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